Features
Everything you need to build lasting customer relationships
From the first order to the hundredth, InviteBack helps you stay in touch, stay organized, and keep customers coming back — all inside WhatsApp.
What you get
Everything that keeps customers coming back
Five capabilities, working together — not five things you have to configure separately.
WhatsApp-native messaging
Another app means another thing your customers have to download and remember.
Everything happens inside WhatsApp — the app your customers already have open.
No new app for customers to learn, and messages land where people already read them.
Hi Priya! Your order is on its way 🎉
Delivered
Customer segmentation
Not every customer is the same, but most businesses message them like they are.
Customers are grouped by how they actually behave — at-risk, VIP, brand new — so every message reaches the right group.
Every message becomes targeted instead of generic, without you building a single spreadsheet.
Automated workflows
Remembering every customer's birthday, or noticing exactly when someone's about to go quiet, doesn't scale past a handful of regulars.
Set a workflow once — win-back, birthday, review request — and it watches for the right moment and runs for every customer, automatically.
Customers feel remembered consistently, not just when you happen to think of it.
Order → 30 days quiet → Message sent
Analytics & reporting
Without visibility, you're guessing whether what you're doing is actually working.
See your own repeat-order trends and workflow performance, for your business specifically.
You know what's working and what isn't, instead of hoping.
Multi-location management
Managing customer relationships across locations usually means scattered spreadsheets and inconsistent messages.
See and manage every location from one place, with the same workflows running consistently everywhere.
Every location keeps the same standard, without extra manual work per branch.
Stay organized
Everything in one place, not six different tools
Conversations, customers, and workflows — all visible from a single screen.
Illustrative preview — not real account data
What it means for you
Not features. Outcomes.
- Save time
- Build stronger customer relationships
- Stay organized
- Encourage repeat visits
- Understand customer activity
- Keep communication consistent
Questions
Common questions about features
Your customers are waiting to come back. Give them a reason.
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